Frequently Asked Questions
Tuition and Fees
- What are the utility fees and why am I being charged for it?
- Why am I being charged supplemental designated tuition fees?
- Why did I get assessed a late fee for adding a class?
- How can I be classified as a resident for tuition purposes?
- Why is there a consolidated tuition and fee rate?
- What elements of cost do the new consolidated tuition and fee rates include?
- How will I know what fees I am being charged for and what is the break down?
Refund
- Why didn't I get a full refund for dropping all of my classes?
- How will I get my refund, will it be check or direct deposit?
- Why did you send my refund to the wrong bank account?
- When will I receive my refund check?
- Why wasn't I told I had a refund?
Short Term Loan
- What is a short term loan?
- How do I get a short term loan?
- Can my insurance be included in my short term loan?
Payment
- My account has been sent to collections, what do I need to do?
- How can I make payment?
- Can I make payment over the phone?
- I would like to send funds to UT Dallas electronically. How do I obtain UTD's banking information?
- I can't log into EZPay because I've forgotten my UTD ID or PIN, who do I need to contact?
- Who do I make my check out to?
- I haven't received a bill. Do I need to make payment?
- How do I sign up for the installment contract?
- Can my Bookstore purchases be charged through my student account?
- Can I pay for my Waterview rent at the Bursar Office?
- How can I make payment to UTD?
- My check is not going to clear, what do I need to do?
- Can UT Dallas accept a demand draft from a foreign financial institution for payment?
- My employer is willing to pay for my tuition, will you bill them directly?
- I have a Texas Tomorrow card. Who do I need to give it to?
- I don't see my scholarship or financial aid posted to my account. What do I need to do?
Billing
- Why am I getting a bill or email when I'm expecting a scholarship or financial aid?
- I'm an RA/TA and my tuition is paid by my department. Why are you billing me?
FERPA
- What is a Parent Certification of Dependency Form?
- What do you mean I cannot get information about my student's account, I pay the bills?
- Why can't UT Dallas talk to my parents about my account?
- When does the Bursar Office need my social security number?
1098T
Parking
- I'm a visitor, where do I park?
- What is the difference between the parking decals?
- How do I pay for parking permits or tickets online?
- What information is required to obtain a parking decal?
- How can I appeal a citation?
- Why was my appeal denied?
- How do I avoid parking citations?
- Where can I park with my decal?
- What are invalid excuses for parking illegally?
- I want to pay my parking fine, but the charge is not on my student account?
- Why can't I buy a parking decal for just one semester?
- How do I get a refund for my parking decal?
- What do I do if I have forgotten my parking decal?
- I lost my decal what do I do?
- Can I park at the campus apartments with a campus permit?
General
- Where is the Bursar Office located?
- What are the Bursar Office hours of operation?
- Where do I go to get my comet card?
- How does the Bursar Office communicate important information to me?
- Why does the Bursar Office have a hold on my account?
- Why was I dropped from my classes?
- How do I get reinstated into my classes?
Last Updated: November 6, 2008
