Interlibrary Loan FAQ

banner for interlibrary loan frequently asked questions

What can I request?

Any items that can be found in a library, such as:

  • Articles
  • Books
  • Book Chapters
  • Conference Papers
  • Dissertations
  • Microfilm
  • Videos
  • Sheet Music
  • Etc.


Which materials cannot be obtained through Interlibrary Loan?

Required textbooks, books on reserve, and items owned by the UT Dallas libraries.

Materials published before 1900 and bestsellers are harder to obtain, but can be requested. We will try our best to borrow them for you.


What is E-Delivery?

Available to faculty, graduate students, undergraduate students, and distance learners only.

This service scans articles from physical items that the library owns into PDFs. If you’re not sure about the Call Number or Location, you can submit an E-Delivery request through the “Article/Chapter” option in your account.


Why can’t I log into my account?

Below are some common reasons for being unable to log in to your account.

You aren’t registered.
If you’ve never used this service before, or since the Spring 2012 semester, you’ll be prompted to fill out a registration form. Once you submit it, you’ll be able to access your account.

Incorrect username or password.
Use all lowercase for your username, as this is case sensitive in the system. Check CAPS lock, and double check that the information entered was correct.

If you are still unable to log in, please contact the Interlibrary Loan department.


When will I receive my materials?

5-10 days – longer for rare or popular items.

1-3 days

1-2 business days


Where do I pick up and return my Interlibrary Loan materials?

Physical Items
Pick these up at your home library. This is the location you chose when you registered for your Interlibrary Loan account (McDermott or Callier). You must have your Comet Card with you when you go to checkout your materials.

Electronic Materials
These arrive as PDFs in your account. They are deleted from your account after 30 days. View, save, or print them by clicking “Get Articles/Chapters”.


How do I change my home library?

  1. Log in to your account.
  2. Click “Change User Information”.
  3. Select your new home library under “Delivery Information”.
  4. Click “Submit Information”.


What is the loan period?

The loan period is set by the lending library. Usually, it is three to five weeks, often with the option of a two week renewal period.


How do I renew my Interlibrary Loan materials?

  1. Log in to your account.
  2. Click “Request a Renewal”.
  3. Select the item you want to renew.
  4. Click “Request Renewal”.

UT Dallas library staff does not grant permission for Interlibrary Loan renewals. You will be notified by email once the lending library confirms or denies your renewal request.


Are there any fines for Interlibrary Loan materials?

Yes, there may be fines if you lose, damage, or return an item after the due date. All fines and fees post to your Discover account.

Overdue Items
$0.50 per day.

Lost/Long Overdue Items
The replacement cost of each item as determined by the lending library.

Damaged Items
Fees are determined by the lending library after they receive the damaged item.

UTD Interlibrary Loan policies and procedures are based on RUSA Interlibrary Loan Guidelines and TexShare Interlibrary Loan Protocol.


Why is my Interlibrary Loan account blocked?

If your account is blocked, you may have fines or overdue items. This puts a hold on your ILL privileges. To unblock your account, return all overdue items and pay all fines.

Overdue materials resulting in a blocked account must be received by the Interlibrary Loan office in Richardson before your account is unblocked.

Page Last Updated: March 30, 2020